Frequently Asked Questions

Everything you need to know about your CARER shopping experience.

What is the standard shipping timeframe?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.

How do I return an item that doesn't fit?

We offer a 30-day return policy. Simply visit our returns portal, print your prepaid shipping label, and send the item back in its original condition with tags attached.

Are your materials sustainably sourced?

Yes, at CARER, we prioritize ethical manufacturing and use organic or recycled fabrics whenever possible to ensure high quality with a low environmental impact.

How can I track my order status?

Once your order ships, you will receive an email notification with a tracking number and a link to follow your package's journey.

Do you offer international shipping?

Currently, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific region.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.